Privacy policy

Who we are

Help for Home (ABN 70 657 540 719, 1021/30 Denison St, Bondi Junction NSW 2022) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

When you submit an enquiry, request a quote, or apply to join our specialist panel, we collect the information you provide directly, typically your name, phone number, email address, property or site address, and details about the job.

How we use it

We use your information to:

• Call you to confirm the details of your enquiry;
• Pass your enquiry to one licensed specialist from our panel who is suited to the job; we do not sell or share your details with multiple businesses at once;
• Respond to general contact and support enquiries; and
• Assess applications from specialists wanting to join our panel.

Disclosure

We disclose your enquiry details to the single specialist matched to your job, so they can contact you to quote. We use third-party cloud service providers to securely store and process the information we collect; we don't sell your personal information to third parties.

Data security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure.

Access, correction and complaints

You can ask to access or correct the personal information we hold about you, or make a privacy complaint, by contacting us using the details below. We'll respond within a reasonable time. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

Contact us

Help for Home · ABN 70 657 540 719
1021/30 Denison St, Bondi Junction NSW 2022
(02) 5926 2168 · Contact form